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Contact information to help get your questions answered.

Hours of Operations

8:00 a.m. to 5:00 p.m. Eastern Time
Monday through Friday (excluding holidays: New Year's Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Day, and Christmas Eve or the day after Christmas to match the State Christmas Holiday Schedule).


6802 Paragon Place, Suite 440 
Richmond, VA 23230
Toll-free Telephone # (866) 725-9991
Fax # 1-800-261-2774


An appeal is a request for a state fair hearing before an Administrative Law Judge with the Indiana Office of Administrative Law Proceedings (OALP). You may request a state fair hearing with OALP by mail, fax, or e-mail:

Mail: Office of Administrative Law Proceedings – FSSA Hearings
402 W. Washington St., Rm E034
Indianapolis, IN 46204

Fax: 317-232-4412
Phone: 317-234-3488 or 1-866-259-3573
Email: fssa.appeals@oalp.in.gov

Managed Care Entities (MCEs)

For assistance with members enrolled in the Healthy Indiana Plan (HIP), Hoosier Care Connect, or Hoosier Healthwise, please contact the appropriate MCE. You may access the IHCP Quick Reference Guide at https://www.in.gov/medicaid/providers/files/quick-reference.pdf